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EV Source LLC Policies
This page lists our sales and product policies.
If you have a question that isn't answered here, please
ask us!
Payment Methods
We are proud to offer Paypal as our primary payment method. This is a convenient service that allows you
to pay with your credit card or bank account. After all items have been added to the shopping cart, click the "Secure Checkout" button.
You will be directed to Paypal's secure servers, where you can enter in your
credit or bank card information.
We are also happy to accept personal checks and money orders. Please do not send cash in the mail.
Checks must clear
before the items will be shipped. This usually takes about one week. Money order payments will be processed immediately upon receipt. Checks and
money orders can be mailed to:
EV Source LLC
430 E. 1200 N.
Logan, UT 84341
USA
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Shipping and Handling
We strive to maintain the most reasonable shipping/handling charges. See the table below for a list of charges based
upon total purchase amount for most items. Some heavier items will have an additional shipping charge that will be shown directly beneath the item price. Shipping/handling fees are subject to change without notice. Please refer to this page before making your purchase.
Chargers are heavier and require additional packaging to safely ship.
Shipping and Handling on PFC chargers within the United States is $50 for PFC 20s, 30s and 40Ls, and $75 for PFC 50s.
Prices shown are for the lower 48 states. Alaska, Hawaii, and areas outside of the United States will need to make special arrangements. Please
contact us if you fall into this category.
To request or quote, or enter a quote already received, go to the shipping quote page.
Sales Tax
Some of our items are drop-shipped direct from the manufacturer. If you live in the same state as the manufacturer, you will be charged sales tax.
- Chargers: PFC chargers shipped to the state of Washington will be charged sales tax.
- All other items: Any other items shipping to a Utah address will be charged sales tax.
If you have any questions about sales tax appearing on your order, please
contact us before completing the order.
Tool Rental Policy
Our tool rental policy is simple - you purchase the tools at the listed prices and get refunded the full tool amount when they are returned in good condition. Shipping is not refunded, and return shipping charges are the responsibility of the user. If you decide that any of the tools would make a great addition to your tool box, then no action is needed on your part. Simply return whatever tools you don't need and keep the rest.
If there is any damage to the tools, the cost of repair will be assessed and deducted from the refund amount. If damage does occur, please contact us before returning the tools.
It is recommended to package the tools for return in the original packaging, and use high-quality packing tape to seal the flaps.
The refund will be given within 30 days, and usually much quicker. If a credit card was used for the original purchase, the refund will be applied back to your credit card. If a check or money order was used, the refund will come as a check via USPS mail.
Returns
We will be glad to accept returns up to 30 days after the purchase.
Shipping/handling fees, however, will not be refunded. Please observe the following
guidelines for returns:
- Items *must* be returned in original packaging and carton with all manuals and parts intact
- Controllers and Chargers must not have been electrically connected or used.
- A pre-authorization must be obtained for items over $100: Please call us at 1-877-215-6781
- All items are subject to inspection before a refund is issued
If the original purchase was made with a money order, it will be refunded by check or money order. If payment was made with Paypal, the refund will
happen through Paypal.
Terms of returns and refunds are subject to change without notice, and are ultimately
at the discretion of EV Source. Returns can be refused for any reason.
Warranty
Controller, Charger, and Motor warranties will be handled by the manufacturer. If you have any question
about your warranty, please feel free to contact us. We will advise on how to proceed with
any warranty claim.
All other items sold by EV Source LLC come with a 30 day satisfaction guarantee, unless otherwise stated in the product's sale details.
Limitation of Liability
The essential purpose of this provision is to limit seller’s liability hereunder.
Under no circumstances will seller, its employees, officers or directors, agents, successors or assigns be liable to anyone under any product order, schedule or terms and conditions herein under any contract, strict liability, tort (including negligence) or other legal or equitable theory, whether or not foreseeable or foreseen, for: (a) business interruption costs, cost of rework, retesting, procurement of substitute goods, removal and reinstallation of goods; or (b) any special, incidental, exemplary, indirect or consequential damages, including without limitation loss of life, bodily injury, lost profits, litigation costs, loss of data, production or profit, goodwill, loss of revenue, or loss of units; regardless of whether seller has been advised of the possibility of such damages, there is a total and fundamental breach of this agreement or whether any remedy provided herein fails of its essential purpose.
The limit of liability for any claims shall not exceed the amount paid or prepaid on account by buyer for the goods giving rise to such claims. Buyer shall be deemed to assume all liability for any and all damages arising from or in connection with the use or misuse of the goods by buyer, its employees, customers and others.
Seller shall not be liable for and buyer agrees to indemnify, defend and hold seller harmless from any claims based on seller’s compliance with buyer’s designs, specifications or instructions, or modification of any goods by parties other than seller or manufacturer, or use in combination with other products.
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