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• Contactors/Relays
• DC-DC Converters
• Heaters
• Cable & Accessories
• Braking
• Power Steering
• Packages/Kits New!
• Tools
• Clearance Items

• EV Source Blog
• BMW Z3 EV Article New!
• Driveline Calculator
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• Orbital Dimensions
• Ultimate Deep Cycle FAQ
• Mind Your Units
• Orbitals vs. Optimas
• EV Heater Comparisons
• Common Abbreviations
• Motor Mounts
• Heater Core Extraction

EV Source LLC Policies

This page lists our sales and product policies. If you have a question that isn't answered here, please ask us!

Payment Methods

We are proud to offer Paypal as our primary payment method. This is a convenient service that allows you to pay with your credit card or bank account. After all items have been added to the shopping cart, click the "Secure Checkout" button. You will be directed to Paypal's secure servers, where you can enter in your credit or bank card information.

We are also happy to accept personal checks, money orders, and wire transfers. Wire transfers will be assessed a $20 fee. Please do not send cash in the mail. Checks must clear before the items will be shipped. This usually takes 3-10 business days. Money order payments will be processed immediately upon receipt. Checks and money orders can be mailed to:

EV Source LLC 695 W 1725 N Logan, UT 84321 USA

Order Fulfillment

Items that are in stock and ordered before 2pm MST Monday through Friday will ship that day. Orders that are placed over the weekend will be shipped on Monday.

Stock quantities shown on the website under each product are usually accurate. However, in some instances, mistakes occur and the actual quantity on hand differs from what is shown on the website. When product is not in stock, we will make every effort possible to get the units in hand and shipped. Occasionally estimates shown on the website for lead times get outdated. While we will strive to eliminate such errors, we will not be held liable for mistakes in estimated lead times.

Our current payment processing system with website payments does not store credit card information. Charges are made at the time the order is placed. In some circumstance, delivery will not occur for an extended period of time due to long lead times on products. If it is not acceptable to have us hold your payment during this time, please contact us to make other arrangements.

Shipping and Handling

We strive to maintain the most reasonable shipping/handling charges. See the table below for a list of charges based upon total purchase amount for most items for shipping within the United States. Orders outside of the US and to Alaska and Hawaii will be assessed freight charges at the time the order is prepared for shipping. We will contact you with the shipping amount that needs to be paid. Please watch for our e-mail so your order is not delayed.

Some heavier items will have an additional shipping charge that will be shown directly beneath the item price. Shipping/handling fees are subject to change without notice. Please refer to this page before making your purchase.

Chargers are heavier and require additional packaging to safely ship. Shipping and Handling on PFC chargers within the United States is $50 for PFC 20s, 30s and 40Ls, and $75 for PFC 50s.

Prices shown are for the lower 48 states. Alaska, Hawaii, and areas outside of the United States will need to make special arrangements. Please contact us if you fall into this category. You can also proceed with your order online, and we will contact you with instructions on how to pay for the shipping charges.

To make a miscellaneous payment, visit the miscellaneous payment page.

All customs and duties fees on international orders are the responsibility of the buyer.

Sales Tax

Some of our items are drop-shipped direct from the manufacturer. If you live in the same state as the manufacturer, you will be charged sales tax.

• Chargers: PFC chargers shipped to the state of Washington will be charged sales tax.
• All other items: Any other items shipping to a Utah address will be charged sales tax.

If you have any questions about sales tax appearing on your order, please contact us before completing the order.

Tool Rental Policy

Our tool rental policy makes it easy and affordable to use high quality tools for your conversion. Purchase the tools at the listed prices and get refunded 90% of the purchase price when they are returned in good condition within 60 days, as long as we still list the exact tool on our website. Rental tools recieved within 90 days will be refunded 75% of the purchase price. If you decide that any of the tools would make a great addition to your tool box, then no action is needed on your part. Simply keep the tools past 91 days. Shipping is not refunded, and return shipping charges are the responsibility of the user.

If there is any damage to the tools, the cost of repair will be assessed and deducted from the refund amount. If damage does occur, please contact us before returning the tools.

It is recommended to package the tools for return in the original packaging, and use high-quality packing tape to seal the flaps. Make sure to include a receipt with a mailing address for the refund.

The refund will be given within 30 days, and usually much quicker. If a credit card was used for the original purchase, the refund will be applied back to your credit card. If a check or money order was used, the refund will come as a check via USPS first class mail. All returns after 60 days will be refunded by check, sent via USPS first class mail.

Refunds (for items not yet shipped)

Our goal is to ship out product within 24 hours of receiving an order. In some circumstances, this is not possible due to the high demand of electric vehicle components which results in long lead times with some manufacturers. Refunds requested for items that have not yet shipped will be processed within 1-2 days of the refund request if the request is received within 60 days of the order being placed. In this case, the refund will be made in the same way payment was made - credit card orders will have the money returned to the same card, and orders paid by check or money order will be refunded with a check. In cases where the refund is requested after 60 days of placing the order, a 2% fee will be deducted from the amount, and the refund will come in the form of a check. Allow up to 3 weeks to receive the refund check.

Returns (for items already shipped)

We will be glad to accept returns up to 30 days (no authorization required) after you receive the product. Shipping/handling fees, however, will not be refunded. Please observe the following guidelines for returns:

• Items *must* be returned in original packaging and carton with all manuals and parts intact (where applicable)
• Controllers and Chargers must not have been electrically connected or used.
• A pre-authorization must be obtained for items over $100: Please e-mail sales@evsource.com for authorization. Items over $100 returned without authorization will be assessed a 25% restocking fee.
• All items are subject to inspection before a refund is issued. Any modifications or alterations will cause a denial of refund, in which case the item will be returned upon receipt of payment for applicable return shipping charges.
• Items returned without authorization beyond 30 days from product receipt will be assessed a 25% restocking fee. If we no longer stock the product, no refund will be issued and the product will be returned to you once we receive payment for shipping.
• Returns after 60 days will only be considered if we still stock the product. Authorization must be obtained. All returns after 60 days will be assessed a 25% restocking fee.

If the original purchase was made with a money order, it will be refunded by check. If payment was made with Paypal, the refund will happen through Paypal or a check.

Terms of returns and refunds are subject to change without notice, and are ultimately at the discretion of EV Source. Returns can be refused for any reason.

Warranty

Controller, Charger, and Motor warranties will be handled by the manufacturer. If you have any question about your warranty, please feel free to contact us. We will advise on how to proceed with any warranty claim.

All other items sold by EV Source LLC come with a 30 day satisfaction guarantee, unless otherwise stated in the product's sale details.

Limitation of Liability

The essential purpose of this provision is to limit seller’s liability hereunder.

Under no circumstances will seller, its employees, officers or directors, agents, successors or assigns be liable to anyone under any product order, schedule or terms and conditions herein under any contract, strict liability, tort (including negligence) or other legal or equitable theory, whether or not foreseeable or foreseen, for: (a) business interruption costs, cost of rework, retesting, procurement of substitute goods, removal and reinstallation of goods; or (b) any special, incidental, exemplary, indirect or consequential damages, including without limitation loss of life, bodily injury, lost profits, litigation costs, loss of data, production or profit, goodwill, loss of revenue, or loss of units; regardless of whether seller has been advised of the possibility of such damages, there is a total and fundamental breach of this agreement or whether any remedy provided herein fails of its essential purpose.

The limit of liability for any claims shall not exceed the amount paid or prepaid on account by buyer for the goods giving rise to such claims. Buyer shall be deemed to assume all liability for any and all damages arising from or in connection with the use or misuse of the goods by buyer, its employees, customers and others.

Seller shall not be liable for and buyer agrees to indemnify, defend and hold seller harmless from any claims based on seller’s compliance with buyer’s designs, specifications or instructions, or modification of any goods by parties other than seller or manufacturer, or use in combination with other products.